This Privacy Policy explains how TECH HILUX SYSTEM LIMITED (RC Number 8451318), referred to as “Tech Hilux”, “we”, “us” or “our”, collects, uses, shares and protects your personal information when you use our digital marketplace. We are committed to handling your data responsibly and in accordance with the Nigeria Data Protection Regulation (NDPR).
1. Information We Collect
- Account information: your name, email address, phone number and password when you register or sign in.
- Order and payment information: the products you purchase, billing details, transaction currency (NGN or USD), and payment confirmations processed through our third-party payment providers.
- Usage information: how you browse and interact with our store, including pages viewed, products accessed and downloads.
- Device and log information: IP address, browser type, device identifiers, operating system and access timestamps.
2. How We Use Your Information
- To create and manage your account.
- To process orders, deliver digital products and provide access to your purchases.
- To provide customer support and respond to your enquiries.
- To detect, prevent and address fraud, abuse and security issues.
- To improve our products, services and the overall user experience.
- To send you transactional messages and, where permitted, service updates.
3. Sharing & Disclosure
We do not sell your personal data. We only share information with trusted third parties where necessary to operate our service, such as payment processors, hosting and infrastructure providers, and analytics partners. We may also disclose information where required by law, regulation, or a valid legal request, or to protect the rights, property and safety of Tech Hilux, our customers or the public.
4. Data Security
We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These include encryption in transit, access controls and secure handling of payment data by certified processors. No method of transmission or storage is completely secure, but we work continuously to safeguard your information.
5. Your Rights Under the NDPR
Under the Nigeria Data Protection Regulation (NDPR), you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data, where applicable.
- Object to or restrict certain processing of your data.
- Withdraw consent at any time, without affecting prior processing.
- Request portability of the data you have provided to us.
To exercise any of these rights, contact us using the details below.
6. Cookies
We use cookies and similar technologies to keep you signed in, remember your preferences, secure your session and understand how our store is used. You can manage or disable cookies through your browser settings, though some features of the marketplace may not function properly without them.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we do, we will revise the “Last updated” date above. Significant changes may be communicated to you directly.
8. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
- TECH HILUX SYSTEM LIMITED (RC 8451318)
- No 25, Charity Road, New Oko Oba, Abule Egba, Lagos State, Nigeria (234)
- Email: info@hiluxsystem.com
- Phone / WhatsApp: +234 802 768 8233
9. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of the Federal Republic of Nigeria, including the Nigeria Data Protection Regulation (NDPR).